By purchasing, holding and/or using the Ticket, the Customer accepts and agrees to comply with these Terms and Conditions.
1. Definitions
- Event: any attractions, entertainment facilities or shows at Melco properties in Macau;
- Ticket: any ticket for any Event at Melco properties in Macau;
- Venue: any venue where the Event is held;
- Melco/Event Organizer (if not Melco): operator of the Event. Please refer to the Event Information for detailed information;
- Event Program: date, time, duration, location, audience capacity, participant artists, etc.;
- Customer: the purchaser/holder/user of a Ticket.
2. Purchase of Tickets
- Tickets should only be purchased through authorized sales channels such as Melco’s official website, Melco WeChat Mini Program, Melco’s box offices or Melco’s official authorized agents.
- Customer agrees not to obtain or attempt to obtain any Ticket(s) through bot programs, scripts, automated tools or other similar methods, or through any other illegal or unauthorized means or activity.
- Any Ticket purchased through unofficial and/or unauthorized channels will be considered invalid and will not be accepted.
- Maximum of six (6) Tickets per transaction (Subject to different events or products).
- All prices are in MOP and are subject to applicable charges and taxes.
- Prices are subject to change in case of non-completed transactions.
3. Tickets Redemption/Collection
- Tickets can only be redeemed/collected at Melco’s box office(s) (or any other designated counter/kiosk).
- Melco and/or the Event Organizer (as applicable) reserve the right to refuse any redemption/collection of Ticket(s) and/or to cancel any Ticket which has been acquired/purchased in breach of these Terms and Conditions, including but not limited to where it appears that the Customer has engaged in fraudulent or inappropriate activity.
4. Tickets
- The Ticket is for the Event, time, location and seat specified on the Ticket.
- Tickets are not redeemable for cash, credit, discount or other items.
- All Tickets have unique reference numbers and security features.
- Melco and/or the Event Organizer (as applicable) may reissue any Tickets lost, stolen or destroyed if Customer presents his/her valid photo ID/passport and it matches Melco’s and/or the Event Organizer’s (as applicable) system info.
- Tickets damaged, manipulated, copied, handwritten, forged, water damaged and/or altered in any way, or containing any computer programming, printing, mechanical or typographic error, will be considered invalid and will not be accepted.
- Copies, screenshots and/or photos of Tickets are considered invalid and will not be accepted
5. Transfer, Exchange, Cancellation and Refund
- All Ticket sales are final.
- All completed and confirmed transactions cannot be amended and/or cancelled.
- Tickets cannot be resold or offered for resale at any price.
- Tickets cannot be transferred, exchanged, cancelled or refunded.
- In case a transaction error occurs due to human error or website system malfunction attributable to Melco and/or the Event Organizer (as applicable), Melco and/or the Event Organizer (as applicable) shall, considering the situation in question, rectify such error by re-processing the transaction or refunding the full amount of the Ticket price.
- Any refund of the Ticket price under these terms and conditions shall be made to the original buyer of the Tickets only.
6. Amendment, Cancellation or Reschedule of the Event
- Melco and/or the Event Organizer (as applicable) reserve the right to cancel or reschedule the Event or to amend the advertised Event Program or seat allocation.
- Any amendments/updates to the Event Program (including cancellations or rescheduling) will be notified to Customers through Melco’s and/or the Event Organizer’s (as applicable) official website(s).
- Melco and/or the Event Organizer (as applicable) will use reasonable endeavours to also inform Customers of any amendments/updates made to the Event Program through other means; however, it is the Customer’s sole responsibility to check the official website(s) to confirm if there are any amendments/updates related to the Event Program. Melco and/or the Event Organizer (as applicable) do not guarantee that the Customer will be informed of any updates to the Event Program through other means.
- In case of significant updates/amendments to the Event Program, as determined by Melco’s and/or the Event Organizer’s sole discretion, Customer shall request Melco and/or the Event Organizer (as applicable) to exchange, cancel or refund the Ticket at least 5 (five days) before the Event date.
- In case of no significant updates/amendments to the Event Program (e.g., time, duration or location of the Event within Macau), as determined by Melco’s and/or the Event Organizer’s sole discretion, Melco and/or the Event Organizer (as applicable) have no obligation to exchange, cancel or refund the Ticket.
- In case of cancellation or postponement of the Event, Melco and/or the Event Organizer (as applicable) will only be responsible for ticket exchange or full refund of the Ticket price (as applicable).
- In case of amendments to the seat allocation, Melco and/or the Event Organizer (as applicable) shall provide alternative seats to those specified on the Ticket. If the new allocation is accepted by the Customer, Melco and/or the Event Organizer (as applicable) will reimburse any reduction in value between the original Ticket price and altered seat allocation.
7. Electronic Tickets
8. Complementary Tickets/ Tickets with discount
- Complimentary Tickets are not eligible for cash refunds.
- In the event of closure, cancellation, delay or postponement, holders of complimentary Tickets should contact the department that offered the Ticket for ticket exchange.
- Customers that request to benefit from available discounts for the Event, are required to present any documents indicated by Melco and/or the Event Organizer (as applicable) to buy and/or redeem/collect the Ticket.
- Customer holding Complimentary Ticket(s) and/or Ticket(s) with discount are required to present a proof of identity, including but not limit to Macau ID Card, passport, or other photo identification document to enter the Event.
9. Force Majeure
- Melco and/or the Event Organizer (as applicable) will not be liable for any postponement or cancellation due to any force majeure, such as power failure, fire, explosion, flood, typhoon, storm or similar disasters, strikes, industrial disputes, abnormally inclement weather, war, insurrection, riot, civil disturbance, acts or threats of terrorism, act of God, communicable disease outbreaks, industrial action, acts or regulations of national or local governments, governmental order or decrees, or any other cause beyond its reasonable control.
- In such cases Melco and/or the Event Organizer (as applicable) will not be liable for any compensation other than refunding the Ticket price to the original Ticket buyer.
10. Admission to the Venue/Event
- Only a legitimate holder of a valid Ticket can enter the relevant Venue/Event. One person per ticket regardless of age. For certain Venue/Event children under a certain age or height may be exempted from the requirement of holding a Ticket to enter the Venue/Event. Please refer to the specific Terms and Conditions of the Venue in question, available at the official websites, for more detailed information.
- Customer shall arrive at the Venue, at least, 15 minutes before the Event starts. Latecomers may be refused admission until a suitable break in the Event as determined by the Melco and/or the Event Organizer (as applicable). Melco and/or the Event Organizer (as applicable) reserve the right to refuse admission to the Venue and Event and determine the time and manner in which Customer are to be admitted.
- Melco and/or the Event Organizer (as applicable) reserve the right to refuse admission to any person whose conduct is disorderly, discourteous, or inappropriate or who poses a threat to security or to the enjoyment of the Event without refund or compensation.
- For security purposes and upon request, before entering the Venue, the Ticket holder may be subject to inspection and for these purposes must open any bag, package or other item which is in his or her possession before admission. Customer who do not consent being searched or any applicable security procedures may be denied entry in the Venue without any refund or compensation.
- Any item (includes but not limit to glass bottles, cans, or knives) or restricted object deemed by Melco and/or the Event Organizer (as applicable) to be dangerous or inappropriate is not permitted for admission.
- For any restrictions of admission to the Venue/Event such as age, height, pregnant woman, health conditions, dress-code, parental consent or other please refer to the specific Terms and Conditions of the Venue in question available at the official websites.
11. Rules of the Venue/Event
- Smoking is strictly prohibited in the Venue/Event.
- Sales and/or consumption of alcoholic beverages (if permitted for the Event in question) are for Customer of 18 years old and above only.
- All mobile phones, portable communication devices or any other electronic equipment should be disabled when inside the Venue to avoid disturbing the Event.
- Cameras, audio and video recorders are not permitted inside the Venue, unless previously authorized by Melco and/or the Event Organizer (as applicable). The use of equipment for recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data inside any Venue is strictly forbidden. Unauthorized recording equipment, recordings, tapes, films or similar items may be confiscated and destroyed or deleted.
- Any unauthorized soliciting, selling of goods, tickets, or services or guest surveys of any kind are prohibited.
- Customers must abide by and follow all public announcements, directions, restrictions, warnings, or regulations in relation to the Venue/Event.
12. Ejection from the Venue/Event
- Customer who causes disturbance, act inappropriately or refuse to comply with requests made by Melco and/or the Event Organizer (as applicable) will be ejected from the Event without any refund or compensation.
- Customers who do not consent being searched or any applicable security procedures during the Event may be ejected from the Venue without any refund or compensation.
13. Disclaimer, Limitation of Liability and Indemnity
- Customers are solely responsible for their own safety and personal belongings.
- Event may contain flashing lights, loud audio effects, fog, pyrotechnics, hydro effects, animatronic, lighting and other special effects. Melco and/or the Event Organizer (as applicable) will not be held liable for any health issues directly resulting from attending the Event.
- Customers attending the Event do so at their own risk. The Customer voluntarily assumes all risks and danger incidentals to the Event whether occurring before, during or after the Event. Melco and/or the Event Organizer (as applicable) shall not be responsible for any loss, damage, personal injury, liability or death so caused.
- The Customer assumes all risks and liabilities for any medical conditions associated with attending the Event. Melco and/or the Event Organizer (as applicable) shall bear no liability for any personal injuries, health problems or death sustained at the Event, whether it is directly or indirectly resulting from any existing medical condition of the Customer.
- Customer shall indemnify and hold Melco and/or Event Organizer (as applicable) harmless against all actions, claims, and demands by any person who suffers or sustains any injury, loss, damage, to property or person, or death arising from or as a result of Customer’s negligence or willful misconduct.
14. General Provisions
- Possession of a Ticket does not confer any rights on Customer to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket.
- Macau law shall govern the sale and use of all tickets and Customer agrees to submit to the exclusive jurisdiction of the Macau courts.
- All matters and disputes, including the interpretation of these Terms and Conditions, will be subject to the final decision of Melco.
- Melco reserves the right to amendments these Terms and Conditions.
- The English version of these terms and conditions shall prevail in the event of any discrepancy between the English and the Chinese versions.
15. Breach of these Terms and Conditions
Whenever a Customer breaches this Terms and Conditions, Melco may, without prior notice:
- block or limit the access to the Event;
- cancel any Tickets, without refund;
- take legal action against the Customer; and/or
- prohibit the Customer from future ticket purchases.
